Refund policy
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Refund and Return Policy
At WigBoutiq by Belle Glam Edit, all return requests are subject to hygiene, condition, and eligibility requirements.
Return Request Period Eligible return requests must be submitted within 7 calendar days of delivery. Customers must contact [BUSINESS EMAIL] before mailing any item back. Unauthorized returns will not be accepted.
Return Eligibility The item must be unworn, unaltered, unused, free of odors, perfume, smoke, makeup, hair products, and pet hair. All original tags must remain attached. The item must be returned in its original packaging with all accessories, liners, nets, inserts, and documentation. The item must not have been brushed, combed, washed, cut, colored, heat-styled, or modified.
A brief try-on over a clean wig cap is permitted only if the item remains in completely new and resalable condition.
Final Sale and Non-Returnable Items Custom-made or special-order human-hair wigs and toppers; altered, cut, colored, customized, or styled items; clearance and final-sale merchandise; wig caps, adhesives, tapes, care products, cosmetics, and other hygiene-sensitive accessories; gift cards; unauthorized returns; and items that do not meet the hygiene and condition requirements are final sale.
Return Shipping Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Use a trackable and insured shipping method. Original shipping charges are non-refundable unless the return resulted from our error.
Inspection and Refunds All returns are inspected. If approved, the refund will be issued to the original payment method. Items that do not meet the requirements may be returned to the customer at the customer’s expense.
Damaged, Defective, or Incorrect Merchandise Customers must contact [BUSINESS EMAIL] within 48 hours of delivery and include the order number and clear photographs of the item, packaging, and shipping label.
Order Cancellations Standard in-stock orders may be canceled only if fulfillment has not begun. Custom orders, special orders, and altered items cannot be canceled after processing or production begins.
Color Variation Product colors can appear different because of lighting, photography, and device screens. Customers should request assistance or book a consultation before ordering when color selection is uncertain.
Exchanges Direct exchanges are not guaranteed. When an eligible return is approved, the customer may place a new order for the preferred item.
Questions Contact [BUSINESS EMAIL] before ordering or returning an item. |